💬 Contact Us

US E-commerce Customer Service
Have questions about your order, a return, or your Frost Buddy product? Our customer service team is here to help.

Email: [email protected]
Business Hours: Monday – Friday, 8:00 AM – 5:00 PM (Closed weekends and holidays)

Mailing Address: 7492 East 1000 Avenue, Newton, IL 62448-3888, USA

Payment Methods
We accept the following payment methods: Visa, Mastercard, American Express, Discover, PayPal, and Apple Pay.

Contact Form
To submit an inquiry, please provide the following information:

First Name / Last Name
Email Address / Phone Number
Subject (Order Status, Returns, Shipping, Warranty, Product Issues, Other)
Order Number / Model Number
Your Message
Our team is available Monday through Friday, 8:00 AM – 5:00 PM. Please allow 2–3 business days for a response.